With the digitalisation of payment transactions, it is becoming increasingly important to use digital payment methods such as e-banking, mobile banking, TWINT, and debit and credit cards responsibly and securely.
Users of digital payment methods are increasingly becoming the target of cybercriminals. Fraudsters attempt to gain access to confidential information via fake links, manipulated QR codes or misleading offers on online marketplaces. In order to successfully prevent fraud, it is therefore necessary to recognise it and protect yourself against it.
We therefore urge you to note the following: Neither ABS nor other official payment service providers such as TWINT, SIX Group or debiX will contact users by email, text message, telephone or post to ask for login details such as passwords. In such cases, do not click on any links, scan any QR codes or respond to the message; instead, delete it immediately.
Be vigilant and protect yourself
Here are a few basic tips on how you can protect yourself against fraud attempts (not exhaustive):
- Always use the official ABS website www.abs.ch to access your e-banking. Never use a link or search engine to log in.
- Always check links to ensure that the URL is correct: ABS only communicates information about security in e-banking and mobile banking via the ABS website or Secure Mail. You should ignore and delete emails or text messages containing links to alleged security or account suspensions.
- Always download apps and programmes from the manufacturer's website or an official store.
- Check sender addresses and grammar. Attempts at fraud can often be exposed by small inaccuracies.
Important: Users of digital payment methods are responsible for transactions made and approved. In cases of fraud, ABS is unable to reverse transfers or refund stolen amounts. Debit Mastercard holders are insured free of charge up to a maximum of CHF 3,000 for a maximum of two incidents per year.
This information is intended to raise awareness of cybercrime. We do not claim that it is exhaustive.